Pricing and Transparency Policy

Pricing & Transparency Policy

At Merry Puppins, we believe in thoughtful, personalized care- and that includes how we price our services. Because each pet and household is unique, our pricing is based on the type of service, visit length, and complexity of careinvolved.

🐾 How Pricing Is Determined

Your rate is set after we discuss your needs and determine what level of care is required. Pricing may be adjusted after the initial in-person consultation if care needs differ from what was discussed by phone. Because of this, our rates are not published-they’re tailored to you and your pet.

🕒 When Extra Time Is Needed

If we need to extend a visit to ensure proper care, we may add time to your service and adjust the charge accordingly. Examples include: Locating a shy or hiding pet (we must confirm every cat is safe at least once per 24 hours) Cleaning up a mess, such as a dog getting into the trash Assisting a sick pet or administering medication that takes extra time We’ll always communicate with you if extra time is needed.

💊Changes in Care = Changes in Price

If your pet’s care needs evolve-such as the addition of medications, new behavioral concerns, or the arrival of a new pet- your service price may change to reflect those updates. Increased care complexity often requires more time, which impacts pricing.

👩‍⚕️ Senior-Level Care

Pets who are medically fragile or have behavioral needs may be designated as requiring a Senior Level Dog Walker or Pet Sitter. These visits carry a $10 surcharge per visit, which supports additional staff training and higher compensation for our skilled caregivers.

📅 Frequency Discounts

We offer discounts for recurring walks and hikes: 3 or more walks per week = $2 off per walk 3 or more hikes per week = $5 off per hike Discounts are applied per service, not across service types.

🔔 Rate Changes

Clients with recurring services will receive at least 14 days’ notice of any upcoming rate changes. Clients without recurring bookings are not formally notified, but current rates are always available upon request. To confirm your pricing at any time, you can: 📧 Email or ☎️ Call our office 🗓️ Or view the scheduled service cost directly in Precise Petcare (displayed at the top of your calendar).

📞 Communication Policy

• food, meds, litter boxes, leashes, or other care items move
• Your pet’s routine, health, or behavior changes
• You add a new pet or move to a new home

Many updates can be made directly in your Precise Petcare account, but: major medical or behavioral changes should be discussed by phone during office hours 

Late changes (within 7 days) may incur a processing fee, especially if we must reschedule Team Members or update visit instructions.

 ❌ What Not to Do 

• Do not leave handwritten notes at home for our team 
• Do not contact Team Members directly
• Do not assume we can accommodate last-minute changes without confirmation from our office

Our Team Members are trained to follow centralized instructions from our management system. Unapproved or unrecorded changes may lead to confusion or errors in care. 

 🏡 In-Home Update 

Visits Changes to care that may require an in-person consultation include: 

• Moving to a new residence 
• Adding a new pet 
• Significant behavioral or medical updates

These visits are billed at the current rate for an in-home New Client Consultation. 

 💛 We’re always here to help you get the best care possible for your pets- please reach out with questions any time during office hours!

🏠 Home Access & Key Management Policy

• We do not make multiple copies of client keys
• Our Team Members do not keep keys in their possession
• We require at least one secure access method, and strongly recommend two (You'll record these on your Home Access / Responsible Key Management Form) 

 🛑 If We Cannot Access Your Home 

If your only access method fails: 

• We will contact you immediately
• If we do not reach you within 10 minutes, we will contact your emergency contact
• If no one is reachable, we will leave the premises
• You will be charged for: The missed visit, and any additional trips needed to resume care 

🚨 Emergency Entry 

If we are unable to access your home and: 

• More than 8 hours pass for dogs, or 
• More than 24 hours pass for cats 

We will contact a locksmith to gain entry and ensure your pets’ safety. 

You will be responsible for: 

• The cost of the locksmith
• A $39/hour manager fee for time spent coordinating and waiting onsite

🏡 Clients Who Are Usually Home 

Even if you are typically or always home during visits, we strongly encourage you to provide a backup access methodin case of emergency (e.g., lockbox or keyless entry). This ensures we can still provide care if you're unexpectedly unavailable. 

 🗝️ Clients Without a Lockbox or Keyless Entry 

If you are unable to keep a lockbox onsite and do not have a keyless entry, we will store your primary key in our office. In this case: A key pick-up/drop-off fee of $2–$10 per visit will apply (Based on your distance from our office at 5877 Commerce St., Pittsburgh, PA 15206) 

 ⚠️ Forgotten or Unavailable Lockbox 

If your primary access method is a lockbox, and it’s not set out when services begin: 

• There is a $25 fee for a manager to retrieve and deliver your backup key
• If care is delayed, the original visit will be billed in full
• A new visit will be scheduled as soon as possible once access is restored
• If you realize the lockbox is unavailable after leaving home, please notify us immediately so we can avoid service delays.

We are happy to assist you in setting up safe, reliable access for your pet care services. 🐾 Let us know if you have questions!

Client Account Updates & Care Information Policy

To ensure we provide the very best care for your pets, it is essential that all client account details remain accurate and up to date. If anything in your home changes—including but not limited to:

• The location of pet supplies
• Care routines
• Home access instructions
• Pet-related changes (e.g., new food, adjustments to feeding or medication routines, a different harness, or changes to your pet’s health or behavior)

It is your responsibility to update this information in your client account.

Please do not leave paper notes for your Pet Sitter or Dog Walker. 

All client information is formatted within our system for consistency and clarity, ensuring our team has what they need to care for your pets safely and effectively. We monitor account updates and will reach out if we have any questions. 

 ⏰ Timeframe for Updates 

To ensure our team is fully prepared, we will review all updates to your account or pet care details during regular office hours: 

🕘 Office Hours 

Monday–Thursday: 9:00 AM–5:00 PM 

Friday: 9:00 AM–3:00 PM 

Closed on all major holidays. On the day before a holiday, our office closes at 3:00 PM. 

✅ At least 7 calendar days prior for changes to care:

•  New food or feeding instructions
• A different harness or leash
• Change in home access instructions (e.g., new lock code)
• A move to a new residence
• One or more new pets added to your family
• Changes in your pet’s health, behavior, or mobility
• Changes in medication needs (see Medication Administration and Senior Protocol below)

Updates submitted outside of office hours, on weekends, or on holidays will be considered received on the next business day. If updates are submitted outside of these timeframes, we cannot guarantee that we’ll be able to accommodate them and may need to reschedule or decline services until we have confirmed all details.

⛑️ Medication Administration If your pet requires medication, it is critical that we are informed of any changes, including:

• New medications or supplements
• Changes in dosage, frequency, or administration method
• Discontinuation of a medication

Because administering medication is a high-responsibility task, any updates to your pet’s medication regimen must be communicated at least 7 days in advance during office hours. This allows us to review the changes with you and ensure our team is fully prepared. 

Please note: Certain types of medication administration (e.g., insulin injections, pilling cats, administering medication to “spicy” pets) may require visits to be designated under our Senior Protocol, which involves specially trained team members and an additional fee. See our Senior Protocol Policy for full details.

Service Adjustment Fee: To ensure our team can provide safe, consistent care, any updates submitted less than 7 days before your scheduled service must be submitted by phone during our office hours. If we are able to accommodate the change, a $25 Service Adjustment Fee will apply to cover the additional staff time required to review your pet’s updated care plan and prepare accordingly.

Communication Policy: All updates and changes must be submitted through our office, not directly to your Pet Sitter or Dog Walker. This ensures consistency and allows us to provide the highest level of care. For information on how to reach us during and outside of office hours, please refer to our Communication Policy.

Time Between Services: If it has been 60 days or more since your last service, we will check in to ask about any updates. If it has been 120 days or more since your last service, we require a scheduled phone call to review and confirm all care notes. This check-in call costs $25.00 and must be completed before we can resume services.

Failure to Update Account Information: Please understand that our team cannot safely provide care based on outdated or incomplete information. If your account has not been updated and we are unable to confirm important details, we may be unable to provide service until updates are made. Our goal is always to keep your pets safe and happy, and to support our team with accurate, reliable information.

Scheduling and Cancellation Policy

At Merry Puppins, our Scheduling and Cancellation Policy is designed to support both our clients and our team.

Because we provide one-on-one, customized pet care, each visit is thoughtfully scheduled, and your reservation directly impacts our ability to fairly and sustainably staff our amazing Pet Sitters and Dog Walkers. By providing our Team Members with predictable schedules and steady income, we’re able to attract and retain the best professional pet care providers-which means the best possible experience for you and your pets.

📅 Scheduling Policy 

 🐕 Dog Walks 

We strongly prefer ongoing or recurring dog walking services on the same days/times each week. This allows us to provide consistent care and scheduling for your walker.

We understand that recurring scheduling doesn’t work for everyone! If you have an irregular schedule: Please try to book monthly if possible (many clients do this and it’s greatly appreciated!)

Otherwise, submit requests by 5:00 PM on the Wednesday before the week of service

Last-minute requests (after Wednesday at 5 PM) must be made by phone and will be fulfilled if possible.

📌 Holiday Reminder

 Recurring visits do not automatically populate on holidays. Please either manually request these visits or call us to add them for you.

🐾 Travel Care, Canine Adventure Hikes, and Jolly Holidays

These services require significant time blocks and planning, so please schedule as far in advance as possible. Availability is limited, and early requests help us ensure coverage.

⏱️ All Services Requests made within 24 hours of a scheduled visit will incur a $20 surcharge Same-day requests are not always possible- booking early is the best way to secure your spot! 

Once your visit is confirmed, you’ll receive an email notification that includes our cancellation policy.

⏰ Late Scheduling Requests

Our scheduling cutoff is **Wednesday at 5:00 PM for the following week**.

Any visit requests submitted **after the scheduling cutoff**, whether by email, online request, phone call, or voicemail, will be considered firm booking requests once submitted. Late scheduling requests require significant coordination and adjustment of our team's schedules. In many cases, we must rearrange existing schedules, adjust staff routes, or reserve time while we confirm coverage. As soon as we receive your request, we begin actively working to accommodate it. We will notify you if we are unable to fulfill the request. If we are able to accommodate your late request and you subsequently choose to cancel it, the request will be treated as a **full-price cancellation**, regardless of when the cancellation is made. We appreciate your understanding that fitting visits into the schedule after the cutoff often requires substantial planning and coordination to ensure we can continue providing reliable, high-quality service to all clients.

❌ Cancellation Policy 

🐶 Recurring/ Ongoing Dog Walks– 

More than 2 weeks’ notice: No charge

Less than 2 weeks’ notice: Up to 2 visits per month may be canceled at no charge

Cancellations within 24 hours (Mon–Fri), or after 5 PM Friday for weekend visits: → Billed at full cost

🎄 Holiday Periods

For visits scheduled during the holiday periods outlined in our Holiday Policy:

Canceled with less than 7 days' notice: Full charge

Canceled after November 15 for the remainder of November: Full charge

Canceled after December 15 for the remainder of December through January 1: Full charge

✈️ Non-Recurring Services (One-Off Visits, Travel Care, Hikes, Jolly Holidays)

Canceled 14–8 days before start date: 50% of invoice will be charged

Canceled within 7 days of start date: 100% of invoice will be charged

Returning early? Services that are cut short will still be billed in full as originally scheduled

📌 Note: Cancellations submitted outside of business hours will be processed on the next business day, and that will be the effective date used.

📲 Same day cancellations must be made by phone. If it is outside of our office hours, please dial the emergency extension to reach the On Call Team Leader.

🎄 Holiday Scheduling & Surcharges

• Canine Adventure Hikes
• 1.5-hour visits
• Jolly Holiday Visits

 💤 Slumber Party Surcharge

All Slumber Party overnights on holiday dates will include a $50 surcharge.

🐶 Other Services

All other pet care visits on holiday dates will include a $15 surcharge per visit.

📅 Observed Holidays

• New Year’s Day
• Martin Luther King Jr. Day
• Presidents' Day
• Easter
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Veterans Day
• Thanksgiving Day
• Day After Thanksgiving (Black Friday)
• Christmas Eve
• Christmas Day
• New Year’s Eve ✨

Thank you for planning ahead so we can make the holidays safe and happy for every pet we care for! Let us know if you have any questions or would like help booking your holiday services.

✈️ Travel Care Visit Policy

At Merry Puppins, your pet’s health and safety are our top priority-especially while you're away. This policy applies to all pet care services scheduled while you are traveling.

🐱 Cats, Birds & Other Small Pets

• We require at least one visit per day while you're away.
• Your first visit must be scheduled within 24 hours of your departure.
• Your last visit must be scheduled within 24 hours of your expected return.
• We do not accept requests for less frequent care.
• If we become aware that pets are left unattended for more than 24 hours, we may discontinue all future services.

😻 Catio Access

All cats, birds, and small pets will be kept indoors for the duration of travel care, with the sole exception of feeding feral cats. Access to catios will be considered on a case-by-case basis. To be approved, the catio must be 100% secure and accessible directly from the home- no unsecured or outdoor transit can be involved. We will not permit cats to enter any outdoor areas that are not fully enclosed and secure.

🐶 Dogs

We require visits to be scheduled at least every 8 hours during your time away. Use our à la carte visit options to match your dog’s regular routine as closely as possible. We’re happy to help create a schedule that works best for your dog’s needs!

🔐 Home Access & Third-Party Visitors

To ensure security and safety: We do not coordinate care with family, friends, or outside pet sitters. If someone else will be entering your home while you’re away, you must notify us at least 48 hours in advanceby calling 833-MRRY-PUP.

💊 If your pet takes medication, it must be administered by a Merry Puppins Team Member during your time away.

🚫 Liability & Policy Enforcement

If you choose to have visitors (friends or family) in your home during your trip: Merry Puppins is not responsible for any damage or incidents that occur during that time.

Failure to follow this policy may result in denial of future services. We deeply appreciate your help in keeping your pets safe and well cared for. If you have questions or want help building a visit schedule, our team is always here for you! 💛

🐾 Dog Travel Care & Slumber Parties

🐾 Dog Travel Care & Slumber Parties We take the health and safety of your dogs very seriously- and we specialize in detailed, in-home care. Because of the time and planning required, we have limited availability for dog travel care, especially for new clients.

🛑 What We Don't Offer

• We do not board pets
• We do not offer overnight care (Slumber Parties) for new clients until 90 days after start of recurring service

Overnight care is only available to recurring dog walking clients

We cannot accommodate new dog travel care clients within 14 days of registration

🏡 All Dog Travel Care is In-Your-Home

Dogs must be comfortable being home alone overnight if you're booking drop-in visits only (no Slumber Party). We’ll work with you to build a customized schedule that fits your dog’s routine.

💛 Drop-In Travel Care for Dogs This is a fully à la carte service.

💰 $150 New Client Setup Fee applies

🎓 School for Dogs graduates (in-home or 6-week class) receive a $50 discount

• Drop-in visits are customized; pricing depends on the number, length, and type of visits
• Typical daily minimum: $120+
• Visits must be scheduled at least every 8 hours (minimum 3 per day)

📌 Contact the office to build a schedule and receive a personalized quote.

💤 Slumber Party Overnight Care

Overnights are perfect for dogs who are anxious, medically fragile, or need extra support.

We'll stay in your home to maintain routines, administer meds, and provide loving companionship. 

🛏️ Super Duper Slumber Party – $250

• 15-hour overnight
• Arrival: 5:00–6:00 PM
• Departure: 8:00–9:00 AM
• Includes evening & morning walks, feeding, meds, potty breaks, snuggles 

🌙 Limited Slumber Party – $175

• 10-hour overnight
• Arrival: 9:00–10:00 PM
• Departure: 7:00–8:00 AM I
• ncludes PM & AM potty breaks, feeding, and medication
• Must be booked with a midday & dinner drop-in visit

🕒 Sample Schedules

🐶 Drop-In Only Example

• 7:00–9:00 AM: 45-min visit – breakfast, walk, playtime
• 12:00–2:00 PM: 30-min midday walk, water, snack
• 7:00–9:00 PM: 60-min dinner, evening walk, tuck-in

🌙 Limited Slumber Party Example

• 12:00–2:00 PM: 30-min midday walk
• 5:00–7:00 PM: 30-min dinner & potty break
• 10:00 PM–8:00 AM: 10-hour overnight stay

🛏️ Super Duper Slumber Party Example

• 12:00–2:00 PM: 30-min midday walk
• 5:00 PM–8:00 AM: 15-hour overnight – full coverage with meals, meds, walks, and company We’re here to provide the highest standard of care while you travel—let us know your dog’s needs and we’ll help build the perfect care plan. 💛

👣 Team-Based Care & Scheduling Policy

At Merry Puppins, we take a team-based approach to ensure your pet always receives reliable, high-quality care.

This system allows us to provide consistent service- even when individual Team Members are unavailable.

🐾 How It Works

We do our very best to provide consistency in care, and this is easiest to achieve when services are booked on a recurring basis.

Recurring Dog Walks: Recurring clients are typically assigned 2-3 dedicated Dog Walkers, with members of our Leadership Team available as backups. This ensures consistency and reliability.

Non-Recurring Walks & Travel Care: These visits are scheduled based on teamwide availability. Because of this, there may be variation in who visits your home, especially: Evenings/ Weekends /Holidays. There should be no expectation of consistent coverage for non-recurring visits or one-time services.

🧡 Our Commitment to Your Pet

While individual caregivers may vary, all of our Team Members are:

• Highly trained
• Background checked
• Provided with detailed care instructions
• Supported by a Leadership Team available 7 days a week

We promise your pet will always receive the same level of loving, attentive care-no matter who is scheduled.

🐶 Warm Handoff Protocol

We know some dogs are shy, anxious, or take time to warm up to new people—and we want every dog to feel safe, relaxed, and happy when our Team Members visit. To support this, we may implement our Warm Handoff Protocol to help your dog build trust with new caregivers.

🤝 What Is a Warm Handoff?

A Warm Handoff is when a familiar Team Member brings along a new Team Member during a scheduled visit to personally introduce them to your dog. This allows your dog to meet new caregivers in a low-stress way, with someone they already know and trust.

🐾 How It Works

For Recurring Dog Walking Cllents: Up to 2 complimentary Warm Handoff visits are included (no additional charge).

• If your dog needs more than 2 Warm Handoff visits, the additional visits will be billed at: The regular cost of the service, plus 50% of the service cost for the accompanying Team Member

For As-Needed / Non-Recurring Clients: Warm Handoffs are not complimentary.

• All Warm Handoff visits will be billed at: The regular cost of the service, plus 50% of the service cost for the second Team Member We’re committed to supporting your dog’s comfort and well-being-especially when building new relationships. 💛

🧡 Senior Protocol

Some pets require more advanced or specialized care.

When that’s the case, we activate our Senior Protocol to ensure your pet is matched with a highly experienced caregiver who can provide the safest, most compassionate support.

🐾 When Is Senior Protocol Required?

We may assign a Senior Pet Sitter or Senior Dog Walker if your pet:

• Has medical or behavioral needs
• Requires complex medication administration
• Presents safety or handling challenges

You’ll always be informed if your pet is assessed as needing Senior Protocol care.

👩‍⚕️ Senior Pet Sitter Examples

• Injections (e.g., insulin)
• SubQ fluids
• Oral meds for cats/small pets
• Medication for birds
• Eye drops/ointments
• Medication for “spicy” pets (with handling or safety concerns)

🐕 Senior Dog Walker Requirements

We determine the need for a Senior Dog Walker based on:

• Behavioral observations at your New Client Consultation
• Any changes in your dog’s behavior or health over time
• Dogs may be added to or removed from this protocol as needed.

💰 Cost & Scheduling

Visits requiring Senior Protocol include a $10 surcharge per visit Availability may be limited, as only select Team Members are qualified for these visits Need help determining if your pet qualifies? Just ask-we’re here to ensure every pet gets the care they need, safely and lovingly. 💛

🦴 Leash & Handling Policy

At Merry Puppins, the safety and emotional well-being of your dog- and our Team- is our top priority.

As a Fear Free Certified organization, we follow handling guidelines rooted in compassion, safety, and science. We cannot make exceptions to this policy.

🚫 No Retractable Leashes We do not use retractable leashes under any circumstances, as they pose safety risks to both dogs and handlers. If a standard leash is not available, your Dog Walker will use a company-issued nylon leash.

💛 Our “Spoonful of Sugar” Method We use positive reinforcement only and never employ punitive or aversive techniques.

This means:

• No prong, choke, pinch, shock, or spray collars
• No leash corrections, physical punishment, or intimidation

We recommend using a harness or Gentle Leader for safe and effective handling.

🐶 Need Help with Gear or Training?

If you need assistance:

• Selecting or fitting a harness
• Acclimating your dog to new equipment
• Setting up a positive training plan

Our School for Dogs training team is here to help. We’re happy to incorporate approved training protocols into your pet’s visits.

💊 Medication Authorization

🏥 Pet Health & Emergency Policy

• Mild concerns → noted in your visit journal
• Serious concerns → we’ll call you immediately
• First aid will be provided by our certified team
• A Team Leader may assist onsite to ensure proper care
• For non-urgent medical needs, we’ll call to discuss next steps
• 🚨 In Case of Emergency: We’ll provide first aid and transport your pet to the nearest emergency vet
• A Team Leader will call you while we are en route
• ⚠️ Potential Toxin Ingestion: We’ll contact Pet Poison Control if needed
• Cost of that service will be invoiced to you

We’re trained, prepared, and always acting in your pet’s best interest.

💛 Questions? Just reach out- we’re here to help.

🛍️ Emergency Supply Policy

• Food
• Litter
• Medications
• Other essential items for your pet’s care

🚚 What Happens Next: We will contact you as soon as we realize supplies are low or gone If we do not hear back, or if no alternative arrangements are made, we will purchase the items on your behalf

🛒 Brand/Prescription Notes: If your usual brand is unavailable, we will choose a comparable substitute. For prescription food, we will contact your listed veterinarian. For medications, we will use your designated pharmacy

💳 What You’ll Be Charged:

• Cost of supplies (receipt included)
• Staff time to shop, billed at $39/hour (prorated)

☀️❄️ Extreme Weather Policy

At Merry Puppins, safety comes first—for your pets and our Team.

We use careful judgment in extreme weather conditions to ensure every walk is safe and comfortable.

🐾 Weather-Based Adjustments

We always consider your dog’s age, breed, and health. For example, a healthy St. Bernard will handle cold and snow better than an elderly Chihuahua.

🚫 Outdoor Time Limits Walks will be shortened during extreme weather.

In all cases, the full visit time will still be spent providing care—just indoors!

90°F+ → Max 15 minutes outdoors

85°F+ with Air Quality Alert → Max 15 minutes outdoors

Storms with lightning → Brief potty breaks only

Cold/wet extremes → Shortened walks as needed for safety

🏡 Indoor Fun

When outdoor walks are shortened, we stay indoors to:

• Play with your dog
• Provide enrichment activities
• Keep them company and comfortable

📞 Want to Shorten the Visit? If you’d like to reduce your visit length on extreme weather days: Call us at 833-677-9787 We’re happy to adjust same-day bookings at no charge

⚠️ No Retroactive Changes If you dismiss a Pet Sitter or Dog Walker early without prior notice: You will be charged for the full visit Visit -lengths cannot be adjusted retroactively

🚗 Parking Fee Policy

If our Team Member must park in a pay-to-park area in order to access your home (e.g., metered street parking, pay garages, or restricted-access buildings), the parking fee will be added as a surcharge to your invoice.

If you would prefer to avoid this charge, you are welcome to provide a parking pass, card, or code- please arrange this when booking your visits.

Thank you for helping us care for your pets safely and efficiently! 🐾

🔐 Background Checks & Insurance

At Merry Puppins, your trust means everything to us.

That’s why we take every precaution to ensure your pets—and your home—are in safe, professional hands.

✅ Background Checks

All Merry Puppins Team Members undergo thorough background checks:

• Acutraq for Team Members hired before 2022
• Checkr for Team Members hired 2023 and onward
• We do not hire individuals with any criminal history (excluding minor traffic violations).

🏠 Home Security Our Team is trained in home security best practices, and we have strict internal protocols to protect your home and personal property.

🛡️ Insurance & Bonding Merry Puppins LLC is insured and bonded through Business Insurers of the Carolinas, a leading provider for pet care professionals.

🚭 Smoking & Vaping Policy

At Merry Puppins, we prioritize the health and safety of both the pets in our care and our Team Members.

If you are present while your Pet Sitter or Dog Walker is visiting your home, we kindly ask that you do not smoke or vape during the visit.

Rest assured, your pet will never be exposed to smoking or vaping by any member of the Merry Puppins Team.

Thank you for helping us maintain a safe, healthy environment for everyone! 🐾

🚗 Out-of-Area Service Policy

We offer limited availability for clients located outside our standard service area.

Because of travel time and scheduling challenges, out-of-area visits include a distance-based surcharge and some restrictions apply.

• Availability is extremely limited and not guaranteed

📍 Out of Area Surcharge: $10-$20 per visit (based on distance from our office)

🕒 Out-of-Area Service Is Not Available:

• Weekdays between 11:00 AM and 3:00 PM
• Before 8:00 AM or after 8:00 PM on any day
• On holidays

If you're unsure whether your address is considered out-of-area, just give us a call- we're happy to check for you!

📋 General Service Authorization & Emergency Care Policy

By scheduling services with Merry Puppins LLC (the “Company”), you authorize us to provide pet care as outlined in your service agreement.

Both the Client and the Company agree that the health and welfare of your pet(s) is the highest priority.

🩺 Emergency Care & Veterinary Authorization

If, during the service period, additional care becomes necessary, Merry Puppins will:

• Attempt to contact you immediately using the information on file.
• If you are unavailable, we are authorized to:
• Provide additional visits as needed for the well-being of your pet(s)
• Consult with your veterinarian (as listed on your account) or an emergency vet, if your vet is unavailable
• Approve treatment (excluding euthanasia) up to $5,000 in cost
• Take any other reasonable steps deemed necessary for your pet’s health

You agree to be financially responsible for all medical care and related expenses, and you release Merry Puppins from any liability related to transportation, treatment, or care decisions made in good faith.

⛑️ Inclement Weather & Emergencies In the case of natural disasters, extreme weather, or unforeseen events (e.g. acts of terrorism), Merry Puppins will use its best judgment to care for your pets and home.

The Company will not be held liable for outcomes caused by conditions beyond our control.

✅ Ongoing Authorization By agreeing to this policy, you authorize Merry Puppins to:

• Perform scheduled pet care services without the need for a new signed contract each time
• Accept future bookings via phone or online without additional written consent